Terms & Conditions
Last updated: October 2026. These Terms govern your access to and use of 8Serpent services.
These Terms and Conditions ("Terms", "Agreement") are an agreement between 8Serpent ("Company", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of the 8Serpent SaaS platform, API, and any of its related products and services (collectively, "Services").
1. Acceptance of Terms
By accessing or using the Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms.
2. Description of Service
8Serpent provides an enterprise-grade AI automation platform, including but not limited to WhatsApp integration, AI agent workflows, and data orchestration. The Services may be updated, modified, or discontinued at our discretion without prior notice, although we will strive to provide reasonable notice of significant changes.
3. Account Registration and Security
To use certain features of the Service, you must register for an account. You agree to:
- Provide accurate, current, and complete information during the registration process.
- Maintain and promptly update your account information.
- Maintain the security and confidentiality of your login credentials.
- Notify us immediately of any unauthorized use of your account.
4. Acceptable Use and Restrictions
You agree not to misuse the Services or help anyone else do so. Specifically, you must not:
- Use the Services for any illegal or unauthorized purpose, including violating any local, state, or international laws.
- Attempt to probe, scan, or test the vulnerability of our systems or networks.
- Reverse engineer, decompile, or disassemble any aspect of the Services.
- Transmit any malware, viruses, or other malicious code.
- Use the AI capabilities to generate harmful, abusive, or explicitly illegal content.
5. Intellectual Property
The Services and their original content, features, functionality, and underlying architecture (including but not limited to algorithms, software, and designs) are and will remain the exclusive property of 8Serpent and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of 8Serpent.
6. Third-Party Integrations
Our Service interacts with third-party platforms, such as Meta (WhatsApp Cloud API) and various LLM providers. Your use of these integrations is also governed by the respective terms of service of these third parties. We are not responsible for the availability, performance, or policies of these third-party services.
7. Limitation of Liability
In no event shall 8Serpent, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content.
8. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which 8Serpent is registered, without regard to its conflict of law provisions.
10. Contact Information
If you have any questions about these Terms, please contact us at hello@8serpent.com.